Esta oferta de trabajo no está disponible en tu país.

Team Lead CRM Campaign Management South-West (all genders)

zooplusmadrid, España

Hace más de 30 días

Descripción del trabajo

zooplus Madrid, Community of Madrid, Spain

Join or sign in to find your next job

Join to apply for the Team Lead CRM Campaign Management South-West (all genders) role at zooplus

Team Lead CRM Campaign Management South-West (all genders)

zooplus Madrid, Community of Madrid, Spain

Join to apply for the Team Lead CRM Campaign Management South-West (all genders) role at zooplus

Get AI-powered advice on this job and more exclusive features.

Company Description

More than 20 years ago, zooplus was one of the first to bring the pet category into the world of eCommerce. Today, we stand strong as Europe’s leading online pet platform, delivering moments of happiness to more than 9 million pet parents each year.

Company Description

We're on a mission to create joy for pets and their parents, driven by our core values of Care , Courage , Openness , and Simplicity . At the heart of everything we do, they inspire us to grow, raise the bar for our customers and fuel a pet-first business.

Job Description

Leadership and Team Management :

Guide a team of CRM Campaign Managers in the region, fostering a collaborative and high-performance culture.
Provide agile troubleshooting and foster a culture of knowledge sharing and best practice adoption across diverse teams and regions.
Coordinate tasks and topics at the regional level, including CRM planning and exchange with Country Heads for local activities and promotions.
Manage feedback and coordinate individual team members.

CRM Campaign Management :

Drive the business for manual Campaign Management by implementing Central Campaign activities and local activities based on country needs.

Support manual and automated mailings and push notifications to ensure every touchpoint aligns with customer needs and supports the strategic vision.

Leverage state-of-the-art development and testing approaches, combined with modern technology, to ensure that campaigns are constantly improving and meeting business objectives.

Monitor campaign performance to ensure consistency, streamline monitoring, and leverage insights for impactful interactions and knowledge sharing across regions and with other Team leads and CRM Campaign Managers.

Benchmark and provide new ideas for touchpoints in A / B test scenarios.

Optional Support :

Plan, execute, A / B test, and analyse sampling / inserts into parcels (e.g., Own Brand brochure, new customer leaflet, food samples).

Manage postal print mailings from conception to execution and reporting, including agency selection, graphics briefing, coupon code generation, customer segmentation, send-out, and results analysis. Act as the single point of contact for external print agencies.

Qualifications

5+ years of CRM experience, with a proven track record of leadership and team management.

BSc+ degree in business administration, e-commerce, marketing, technology, or a related field.

Proficiency in customer data and CRM processes, ideally with experience in FMCG; analytical mindset and enthusiasm for understanding customers and driving Customer Lifetime Value.

Fluent in English; Spanish is a plus. International mindset with a demonstrated ability to work across diverse teams and regions.

Demonstrated experience in managing complex, high-impact projects.

Passionate, with high ambition towards first-class strategy and execution.

Creative and pragmatic problem solver - not just a passion for "managing managers."

Hands-on, agile, and quick thinker with solid conceptual skills and proven ability to derive them into concrete plans.

Possessing a high level of integrity and ethics.

Additional Information

Additional Information :

With more than 1,000 passionate professionals located across 6 European offices, we believe our success comes from working together and leveraging our international strengths. Expect a hybrid work setup : 60% in-office, 40% remote , collaborating with colleagues across locations.

Our benefits :

Internal and external training

Team events

28 Annual Vacation Days

Private Medical Health Insurance

Hybrid working model (up to 40%Home Office per month)

Want to know more? Learn more about zooplus here, and check out our LinkedIn, Instagram, TikTok and YouTube to get a glimpse into the zooplus culture.

zooplus is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.

Seniority level

Seniority level Mid-Senior level

Employment type

Employment type Full-time

Job function

Job function Marketing

Referrals increase your chances of interviewing at zooplus by 2x

Get notified about new Customer Relationship Management Team Lead jobs in Madrid, Community of Madrid, Spain .

Madrid, Community of Madrid, Spain 21 hours ago

Madrid, Community of Madrid, Spain 3 weeks ago

Madrid, Community of Madrid, Spain 1 month ago

Madrid, Community of Madrid, Spain 3 weeks ago

Madrid, Community of Madrid, Spain 1 week ago

RESPONSABLE DE IMPLANTACIÓN / CONTROL DE CRM

Madrid, Community of Madrid, Spain 1 week ago

Madrid, Community of Madrid, Spain 6 days ago

Greater Madrid Metropolitan Area 18 hours ago

CRM & Loyalty Trainee - Minor Hotels Eu&Am - Madrid

Madrid, Community of Madrid, Spain 3 weeks ago

Leganés, Community of Madrid, Spain 1 week ago

Tres Cantos, Community of Madrid, Spain 2 days ago

Madrid, Community of Madrid, Spain 2 weeks ago

Madrid, Community of Madrid, Spain 3 days ago

Madrid, Community of Madrid, Spain 2 days ago

Madrid, Community of Madrid, Spain 1 week ago

Alcobendas, Community of Madrid, Spain 3 days ago

Madrid, Community of Madrid, Spain 3 days ago

Madrid, Community of Madrid, Spain 2 weeks ago

Madrid, Community of Madrid, Spain 1 day ago

Madrid, Community of Madrid, Spain 1 week ago

Business Analyst - (Remote Europe and Nigeria)

Madrid, Community of Madrid, Spain 1 week ago

Madrid, Community of Madrid, Spain 6 days ago

Madrid, Community of Madrid, Spain 1 week ago

Madrid, Community of Madrid, Spain 1 month ago

Madrid, Community of Madrid, Spain 1 week ago

Insurance Productivity and Performance Business Analyst - SCF HQ

Boadilla del Monte, Community of Madrid, Spain 2 weeks ago

Madrid, Community of Madrid, Spain 6 months ago

Greater Madrid Metropolitan Area 19 hours ago

Tres Cantos, Community of Madrid, Spain 4 months ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

J-18808-Ljbffr

Crear una alerta de empleo para esta búsqueda

Team Lead • madrid, España