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Customer Service Representative for the Dutch Market

Customer Service Representative for the Dutch Market

CPM International Contact Centrebarcelona, España
Hace más de 30 días
Descripción del trabajo

Customer Service Representative for the Dutch Market

4 days ago - Be among the first 25 applicants

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Our client is a global leader in household and healthcare products, dedicated to improving the lives of people everywhere. With a portfolio of iconic brands, they are committed to sustainability, innovation, and social responsibility. We are seeking passionate Customer Service Representatives to join our team and deliver exceptional experiences to our valued customers.

What’s your Mission?

  • Customer Support : Provide top-notch support to customers through various channels (phone, email, chat, social media) by addressing inquiries, resolving issues, and offering tailored solutions.
  • Product Knowledge : Develop a deep understanding of our product range to accurately answer questions and assist customers effectively.
  • Problem-Solving : Analyse customer concerns, identify root causes, and implement effective solutions to ensure customer satisfaction.
  • Brand Advocacy : Promote our brand values and foster positive customer experiences through every interaction.

Requirements

  • Language Proficiency : Fluency in Dutch with excellent written and verbal communication skills.
  • English Language Skills : Strong English proficiency (written and spoken).
  • Customer Focus : A genuine passion for helping people and delivering exceptional customer service.
  • Empathy : The ability to understand and respond to customer needs with empathy and compassion.
  • Organisational Skills : Strong attention to detail and the ability to manage multiple tasks efficiently.
  • Problem-Solving : A proactive approach to solving problems and finding innovative solutions.

    • Benefits

  • Start Date : June 2025
  • Hours : 39 hours / week
  • Work Schedule : Monday to Friday, 9 : 00 am to 6 : 00 pm
  • Salary : €18,054 gross per year
  • Holidays : 24 working holidays / 2 accrued days per month
  • Work Model : Hybrid (6 days per month at the office)
  • Training : 3 weeks, Monday to Friday, 9 : 00 am to 6 : 00 pm
  • Office Location : Barcelona (La Sagrera)

    • Additional Perks

  • Career Growth : Ongoing training and development opportunities.
  • Well-being Support : Confidential counseling and resources.
  • Perks & Discounts : Exclusive offers and rewards.
  • Health Benefits : Discounted health insurance.
  • Skill Development : Access to LinkedIn Learning and certifications.
  • Referral Program : Bring a friend and receive a referral bonus.

    • Additional Information

  • Seniority Level : Entry level
  • Employment Type : Full-time
  • Job Function : Other
  • Industries : IT Services and IT Consulting

    • Referrals increase your chances of interviewing at CPM International Contact Centre by 2x.

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