Customer Success Agent (French and Italian speaker)

Customer Success Agent (French and Italian speaker)

As a Customer Service Agent, you will be responsible for ensuring that our customers engage and learn within our EF English Live platform, a platform where they learn English online.

The Customer Service Agent is responsible for welcoming and onboarding our students to EF English Live online school, getting them set up to use the platform, helping them build strong learning habits, and supporting them all throughout their lifetime with us.

The Customer Service Agent will report to the French and Italian Customer Success Manager, as they will be working 50% of the time with the Italian market and 50% of the time with the French Market.

The position requires working from 9 am – 19 pm, Monday to Friday including 3 days a week in our Barcelona Office.

Responsibilities :

• Organize and host engaging onboarding webinars for new EF English Live students, providing a clear introduction to the platform’s features and available resources.
• Ensure that the customer delivers on his payment schedule.
• Find solutions with students to proactively avoid cancelations.
• Be our students’ point of contact should they require support via our omnichannel solutions (video calls, audio calls, chat, emails, etc). to ensure they have a great experience with EF English live.
• Be the customer facing embodiment of our EF EnglishLive brand promise to help students “Learn English. Finally.”
• Investigate and escalate potential technical or teachers related issues to our central teams and liaise with them for resolution.
• Be our customers’ best advocate.

The Customer Service Agent’s performance will be assessed on our students’ cancellations rate, school usage, progress, and student’s satisfaction.

We are consistently aiming to improve and deliver an even better customer experience. This role might therefore continuously evolve.

Skills / Personality :

Benefits and fun stuff :

About EF Education First

At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities.

When you join EF, you join a multicultural and diverse community working across 600 schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender identity / expression, sexual orientation, age, religion, ability, parental status, experience, and everything else that makes you unique.

Founded in Sweden in 1965, EF has schools and offices around the world, including hubs in Boston, London, Mexico City, São Paulo, Shanghai, Stockholm, Zürich, and more.

target="_blank" >

Seniority level

Employment type

Job function

Referrals increase your chances of interviewing at EF English Live by 2x

Get notified about new Customer Representative jobs in Barcelona, Catalonia, Spain .

Customer Service Representative Travel Retail Customer Experience Representative MENA & Turkey Italian Customer Service Representative wanted in Barcelona! Customer Care Specialist - Spanish Speaker Customer Service Representative (Spanish-speaking) - On-site - Fashion industry IN02 Spanish speaking Customer Delight Representative in Lisbon w / Relocation bonus Spanish speaking Customer Delight Representative in Lisbon w / Relocation bonus Spanish speaking Customer Delight Representative in Lisbon w / Relocation bonus Spanish speaking Customer Delight Representative in Lisbon w / Relocation bonus

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

J-18808-Ljbffr