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Customer Integration Manager

Curaleaf Internationalvalència, España

Hace 17 días

Descripción del trabajo

At Curaleaf International, we're not just participating in the cannabis industry—we're leading it.

As part of the world’s largest cannabis company, Curaleaf Holding, Inc., we are powered by a strong presence at all stages of the supply chain. Our unique distribution network throughout Europe, Canada and Australasia brings together pioneering research with cutting-edge cultivation, extraction, and production. Amidst a rapid growth trajectory, our emphasis on quality and expertise aims to deliver safe and legal cannabis.

Our Vision : To shape the future of cannabis through our commitment to research and product excellence

Our Mission : To be the world’s leading cannabis company consistently delivering superior products and services and driving the global acceptance of cannabis.

Our Values :

Lead & Inspire
Commit to Win
Driven to Deliver Excellence
Customer Obsession
One Curaleaf

Position :

We are seeking a proactive and detail-oriented Customer Integration Manager to join our Supply Chain team. As Customer Integration Manager, you will play an essential part in ensuring a seamless onboarding experience for new customers and the successful introduction of new products. You will serve as the key operational link between our internal teams and external partners, coordinating cross-functional efforts to deliver a smooth and efficient integration process.

Duties will include, but not be limited to :

Coordinating the setup of new customers across departments

Overseeing the setup of new products for both new and existing customers.

Leading weekly calls and email updates with customers to communicate project status, timelines, and key milestones.

Managing project timelines using Smartsheet and ensuring alignment with internal stakeholders, acting as main point of contact across departments.

Ensuring timely creation and updates of all relevant documents.

Handling PO management and import permit coordination.

Ensuring clear communication and alignment of priorities across departments.

Requirements :

To be the ideal candidate for this role, you will be organised, collaborative, and thrive in a dynamic environment where communication and execution are critical to success.

A successful candidate will demonstrate :

Strong organizational and project management skills, able to manage multiple priorities.

A proactive mindset, able to anticipate potential roadblocks and take initiative to resolve them.

A high level of attention to detail and accuracy

Previous experience in a project coordination, supply chain, or customer operations role, including multiple stakeholder management.

Demonstrated experience working cross-functionally and leading customer-facing meetings or project updates

Proficiency in project management tools (e.g., Smartsheet, Microsoft Project, or similar platforms).

Proficiency in both English and Spanish

Although not essential, it would be beneficial to have :

Experience in regulated industries, particularly pharmaceutical, life sciences, or cannabis.

Working knowledge of ERP systems

Familiarity with documentation processes

Previous experience coordinating international shipments and managing import / export documentation.

Project Management certification

Multilingual skills are an advantage, especially in languages relevant to our international operations.

Other information :

If this sounds like an ideal role for you, don’t delay in getting your application in! This vacancy may be closed early due to a high level of interest. #J-18808-Ljbffr

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Manager Customer Customer • valència, España