Customer Success Manager

As a Customer Success Manager , you will be joining a fast-paced and high-growth team delivering innovative cyber threat intelligence solutions that protect our customers. You will maintain a rapidly growing client portfolio and ensure our users get the most value out of our products and services. You’ll be responsible for driving product usage and adoption, as well as facilitating account growth / retention via tailored success plans. You’ll leverage your prior experience in customer success and cyber security to foster successful and long-term client relationships with Recorded Future. Don’t miss your opportunity to become a Futurist!

What You’ll Do :

• Act as the primary point of contact for customer security teams including SOC, CTI, IR, GRC, Fraud, and more
• Drive product adoption across a diverse portfolio of the company’s top enterprise clients across our EMEA territory
• Execute our client engagement strategy by delivering comprehensive Success Plans
• Manage and answer inquiries about our Intelligence Cloud, API / Integrations, and other services
• Identify, assess, and escalate account risk factors and orchestrate remediation efforts
• Work closely across the Intelligence Services Department and other teams — Onboarding, Training, Support, Operations — to construct and scale solutions across customer businesses
• Learn our platform, stay current on cybersecurity events, and build deep familiarity with the various customer security functions where we deliver value
• Regularly capture and internally share your customers’ experience with Recorded Future
• Be ultimately accountable for the overall health of each customer by ensuring high rates of customer adoption, growth, and retention

What You’ll Bring to the Team :

Knowledge :

Competencies :

Requirements :

Location

Madrid, Madrid, Spain

Salary

55000 - 80000 a year (Euros)

Job type : Remote job

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