Talent.com
Esta oferta de trabajo no está disponible en tu país.
Digital Marketing Specialist - (North America).

Digital Marketing Specialist - (North America).

Take-Two Interactive Software, Inc.Madrid, Comunidad de Madrid, España
Hace más de 30 días
Descripción del trabajo
  • Deal with the arrival and departure processes for all guests, ensuring the accuracy of data in all systems.
  • Greet and assist guests in a warm, courteous, and professional manner.
  • Handle cash and credit transactions, ensuring the accuracy of guest billing.
  • Handle guest complaints and inquiries promptly in a professional and empathetic manner, aiming for swift and satisfactory resolution, and striving to resolve issues to ensure guest satisfaction.
  • Ensure guests receive accurate and timely information about hotel amenities, services, and local attractions.
  • Always know what events and activities are on schedule and maintain a deep understanding of the local area to provide guests with information about attractions, restaurants, and services.
  • Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns.
  • Ensure all guests are quoted the correct rate as per the selling strategy and website.
  • Ensure all telephone calls are answered as quickly and efficiently as possible.
  • Report any issues to the correct department and check to ensure the work has been completed.
  • Ensure that the reception and public areas are clean, tidy and presentable at all times.
  • Qualifications

    • Minimum of 2 years of Front Office experience, preferably in an upscale or lifestyle brand hotel.
    • Previous experience with pre-opening of a hotel is a big plus.
    • Someone who understands, celebrates and embraces the SLS brand values.
    • Ability to multitask and work in a fast-paced environment.
    • Proactive, positive, energetic, dynamic, emphatic, team-worker, with a high-level attention to detail and passion for hospitality.
    • Excellent verbal and written communication skills. Fluent in Spanish and English.
    • You make people feel good - your team, guests, and colleagues alike. You make a positive impact.
    • You learn quickly and adapt to SLS’s unique culture.
    • You are humble and open to ideas. We leave our ego at the door and help get things done.
    • You’re up for doing things differently and trying (almost) everything once.
    • You want to be part of a team that works hard, supports each other and has fun along the way.
    • What's in it for you...

      The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.

      The chance to challenge the norm and work in an environment that is both creative and rewarding.

      Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity.

      A competitive package and plenty of opportunity for development.

      Excellent discounts across the entire Ennismore family of brands.

      SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint-venture with Accor, formed in 2021.

      J-18808-Ljbffr

    Crear una alerta de empleo para esta búsqueda

    Digital Marketing Specialist • Madrid, Comunidad de Madrid, España