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Support Engineer OPS - Support • Barcelona •

Support Engineer OPS - Support • Barcelona •

InstaleapBarcelona, Cataluña, España
Hace más de 30 días
Descripción del trabajo

Responsibilities

  • Solve technical doubts regarding the functioning of the services offered, both to internal and external customers, becoming an expert of these.
  • Cooperate and support their fellow Support in resolving the incidents they require.
  • Ensure compliance with the SLA for the resolution of cases established with clients.
  • Correctly identify the priorities of attention for the cases of Support taking into account the impact that this generates.
  • Seek to impact on your colleagues for the improvement of the Support service.
  • Identify, propose and lead improvements on the processes / automatisms that are carried out in the Support team.

Your experience has been shaped by

  • 2 years in Support related positions.
  • Demonstrated interest in technical field and development / automatization.
  • Ability to influence and build effective working relationships with all levels of the organization.
  • Experience working in agile environments.

    • Your SuperPowers

  • Advanced English / Spanish communication skills (Must).
  • Intermediate SQL level.
  • High skills in communicating complex technical issues to both technical and non-technical audiences.
  • Knowledge of programming language desirable (no development experience).

    • What we bring to the table

  • Hybrid Work : Work together as a team.
  • Flexible hours : We trust your work and skills.

    • J-18808-Ljbffr

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    Support Engineer • Barcelona, Cataluña, España