IT Support Specialist

Position Title : IT Support Specialist Location : Remote Employment Type : Full-Time Experience Level : 3+ Years Company : Teamficient - www.teamficient.com Salary Range : $800 - $1000 (Negotiable for highly experienced candidates) Job Overview : We are looking for a proactive and detail-oriented IT Support Specialist to execute technical tasks, assist with development rollouts, and provide 24 / 7 support coverage for our client platform. This role is essential in maintaining system reliability, resolving technical issues efficiently, and ensuring timely coordination with internal teams. Key Responsibilities : Implement feature requests and provide technical solutions in coordination with the development team Respond to and manage technical support inquiries, ensuring quick turnaround and resolution Troubleshoot system bugs and escalate complex issues to the IT Manager when necessary Coordinate with internal teams to deploy code updates and fix system configurations Maintain clear and up-to-date technical documentation Ensure all tasks are completed within defined SLA windows Qualifications : Bachelor’s degree in Information Technology, Computer Engineering, or a related field At least 3 years of experience in IT support, system administration, or helpdesk roles Based in the Philippines with the ability to work flexible shifts, including evenings and weekends Proficiency with remote access tools, ticketing systems, and CMS or web-based platforms Strong problem-solving abilities and attention to technical detail Excellent written and verbal communication skills Proven track record of working independently and performing well under pressure System Requirements : Desktop / Laptop Intel Core i5 4GB RAM for multitasking requirements Workstation free from any Noise and Distractions Backup Internet Connection USB Headset with Noise Cancelling Backup for Power Outage : Generator / UPS or Alternative Location Benefits : Competitive salary based on experience Friendly, collaborative, and inclusive team culture Opportunity to work on innovative, international digital projects This is a long-term position where you’ll be part of an awesome team, working from home with guidance and support! For any questions, please send an email to xxxxxxxxxx@xxxxxxx.xxx (Note : Applications are only accepted via the application form. Sending resumes to the Recruitment email will not be entertained.)