Customer Service

Job Description : Customer Service Company : TeamFicient (TF) Position Type : Full-Time Location : Remote Company : Teamficient - www.teamficient.com Salary Range : $800 - $1100 (Negotiable for highly experienced candidates) Overview : We are seeking a motivated and customer-focused individual to join our team as a Customer Service and Sales Representative. This role requires a combination of excellent communication, problem-solving, and sales-oriented skills. You will be responsible for handling customer inquiries, providing product or service information, and identifying sales opportunities to drive revenue growth. Key Responsibilities : Customer Support : Handle customer inquiries via phone, email, or chat in a timely and professional manner. Provide accurate information about products, services, pricing, and company policies. Resolve customer complaints, process returns or exchanges, and ensure customer satisfaction. Sales Support : Identify potential sales opportunities through customer interactions. Cross-sell and upsell products or services based on customer needs and preferences. Meet or exceed sales goals and KPIs (key performance indicators). Product Knowledge : Maintain a strong understanding of the company's products and services to effectively assist customers. Stay abreast of new product launches and promotions. Order Processing : Process orders, returns, and exchanges accurately and efficiently. Ensure timely follow-up on pending customer orders and transactions. Collaboration : Work closely with the sales, marketing, and operations teams to align strategies with customers. Provide feedback to management on customer experiences, challenges, and potential improvements. Requirements : Proven experience in customer service, sales, or related roles. Strong verbal and written communication skills. Ability to build empathy with customers and deliver excellent service. Sales-oriented mindset with the ability to identify and act on opportunities. Proficiency in CRM systems and office tools (e.g., Microsoft Office, Google Workspace). Ability to work in a fast-paced environment, multitask, and manage time effectively. Strong attention to detail and problem-solving skills. Qualifications : Experience in a remote customer service or sales environment. English level C1-C2 required. Benefits : Competitive salary and performance-based bonuses. Health and wellness benefits. Flexible work arrangements, including remote work options. Opportunities for career growth and development. Inclusive and supportive company culture. This position is ideal for a proactive individual who enjoys providing high-quality customer service while achieving sales goals. If you have a passion for helping others and sales skills, we would love to hear from you!