We are seeking a skilled ServiceNow Specialist to join our team. As a ServiceNow Specialist, you will be responsible for collaborating with cross-functional teams to deliver high-quality solutions, improve processes, and provide technical support.
Responsibilities :
- Understand what ServiceNow is and its community and services.
- Understand the Citizen Approach within ServiceNow.
- Configuration and maintenance of the ServiceNow platform.
- Developing, maintaining, and customizing ServiceNow applications.
- Managing incidents and requests through the platform.
- Collaborating with cross-functional teams.
- Analyzing system performance issues and providing corrective actions.
- Conducting code reviews to ensure industry best practices.
- Implementing security policies using ACLs, roles, and groups.
- Documenting processes and technical solutions.
- Drive innovative mission solutions and digital transformation.
- Develop and enhance application prototypes & Proof of Concepts on the ServiceNow platform.
- Document and present technical solutions aligned with customer business problems.
- Facilitate and lead workshops for customers focusing on innovation, ideation, co-creation, development, and validation of solutions.
Requirements :
3+ years of experience in ServiceNow development or similar engineering roles.Experience with ServiceNow modules : ITSM and WSD.Experience with Citizen development.Familiarity with ServiceNow development tools such as Flow Designer, Studio IDE, and Update Sets.Understanding of ServiceNow architecture, data model, and best practices.Experience with Service Portal design and development.Experience in developing custom applications and integrations with third-party applications.Experience facilitating client-facing workshops to successfully progress initiatives into the next phase of their lifecycle.Familiarity with Agile methodologies and DevOps practices.Ability to work within, and lead, a multi-discipline team focused on delivering high-quality output in short timeframes.Knowledge of relational databases.Knowledge of ITIL (incident management, change management, etc.).Analytical mindset and customer orientation.Ability to quickly understand new technology through instruction and self-training.Strong written and verbal communication skills.Critical thinking.Team collaboration is key.What We Offer :
Permanent contract.Flexible Schedule.Trainings & Certifications.Home Office.Flexible retribution.Health insurance.J-18808-Ljbffr
J-18808-Ljbffr