Software Engineering Manager - Madrid based

Aircall is the worlds leading integrated customer communications and intelligence platform for growing businesses. Trusted by over 20,000 companies worldwide, Aircall unifies voice and digital channels into one seamless platform, offering one-click integrations with leading CRMs and over 100 business tools. With real-time, AI-powered insights and feedback, AI agents, and automation, we help sales and support teams save time on routine tasks, uncover opportunities, and deliver exceptional customer experiences. With a global team of 600+ across nine offices, Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, Mexico City, Aircall is transforming how businesses connect with their customers, driving smarter conversations, deeper relationships, and measurable success. How We Work at Aircall :   At Aircall, we believe in customer obsession, continuous learning, and delivering extraordinary outcomes. We value open collaboration, taking ownership, and making smart, informed decisions with speed and precision. If you thrive in a fast-paced, team-driven environment where curiosity, trust, and impact matter, you'll fit right inAs a Software Engineering Manager for Agent Productivity , you will define technical strategies, oversee software development, and drive operational excellence to deliver reliable, secure, and high-quality solutions. Your team focuses on : - Developing an AI-powered productivity assistant to enhance agent productivity - Creating intuitive and accessible conversation experiences- Implementing growth strategies to scale these services to numerous customersYoull collaborate closely with product managers, customer-facing teams, and cross-functional stakeholders to translate business needs into technical execution.

Your Responsibilities @ Aircall :

• Define the technical vision and roadmap aligned with business goals and customer needs
• Oversee software design and architecture to ensure scalable, maintainable, and reliable solutions
• Recruit, onboard, mentor, and provide feedback to team members while building an inclusive and collaborative culture
• Collaborate with product and customer-facing teams to understand needs and prioritize features based on impact
• Manage timelines, priorities, and quality to ensure predictable and successful delivery of software releases
• Ensure system reliability, availability, and performance through robust monitoring and alerting systems
• Work with product, operations, and customer success teams to deliver holistic solutions
• Drive initiatives to reduce technical debt, optimize processes, and improve team efficiency
• Use customer feedback and analytics to guide product enhancements and iterative improvements
• Measure team performance (, delivery velocity, uptime) and share updates with stakeholders
• Adhere to security best practices and regulatory requirements
• Leverage emerging technologies and tools to maintain a competitive edge
• Communicate clearly and proactively with stakeholders, keeping them informed of progress, risks, and trade-offs

Qualifications

Would be a plus :

Aircall is constantly moving forward. Were building new roads to complete our journey, and were taking people with us who have the same builder mentality.Lets grow together : Aircall is a place for those who dare to be bold and seek responsibility, excellence, and the opportunity to push themselves to new heights.Were creating a place where great people trust one another and thrive together.People flourish at Aircall and now is the time to be part of the team and the journey were on. Why join us? Key moment to join Aircall in terms of growth and opportunities‍️ Our people matter, work-life balance is important at Aircall Fast-learning environment, entrepreneurial and strong team spirit 45+ Nationalities : cosmopolite & multi-cultural mindset Competitive salary package & benefitsDE&I Statement :  At Aircall, we believe diversity, equity and inclusion irrespective of origins, identity, background and orientations are core to our journey. We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. Were working to create a place filled with diverse people who can enrich and learn from one another. Were committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive. We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.